Apollo Privacy Policy

We are dedicated to protecting your privacy.


Studio 404 d.o.o., Slovenia, company registered office: Gradišče 15c, 1360 Vrhnika, Slovenia ("Apollo", “Studio 404”, "us", "our", or "we"), focuses on assuring that the getapollo.io website ("Site") and the Apollo service (the "Service"), as well as the general ecosystem provides a safe environment for both website visitors and service users ("Customer", "You"). We need to collect, process and store some Personal and Navigational information in order to provide you with an ability to review the Apollo website content, allow for using Apollo service and make online payments, submit support requests and product ideas for our consideration.

We are dedicated to protecting your privacy. This Privacy Policy (herein the "Policy") applies to the Site and the Service, and it administers the ways we collect, process and store data. The Policy has a direct reference to the Terms of Service and applies to it. It also explains how website visitors and customers can exercise their rights to obtain, access, erase, use or rectify their Personal Information that was of their own free will submitted to us.

When you browse the Site, subscribe to the Service plan, use the Service, leave support requests, submit product ideas, fill out a survey, add comments to the blog posts or perform an online payment, you give consent and fully agree to the Policy under which Studio 404 collects, processes, uses, stores and discloses Personal Information. If you do not agree with the points stated in this Policy, you should not browse the Site, subscribe to the Service plan, use the Service, perform an online payment, submit support requests and product ideas, and performs other activities, which may result in supplying us with their Personal and Navigational Information.

Studio 404 is established in the European Union, and it processes and stores Personal Data of EU citizens, who browses the Site or subscribes to a free or paid Service plan, submits support requests, performs online payment, and performs other activities, which may result in supplying us with their Personal and Navigational Information.

Service User and Site Visitor Data

Data You Provide

When you register an account, make an online payment, participate in a survey, subscribe to the Service free or paid plan, email us or in any other way submit your Personal Information to us, Studio 404 may collect, process and store the following data: your first name and last name, your address and your email.

We do not store your card details on any of our internal resources / databases, but transfer them instantly to the Payment Card Industry Data Security Standard compliant service provider for further processing. When receiving an online payment, we collect shipping and billing address(es), your card details: number, cardholder name, card number, expiry date, Postal Code and the Card Security Code (CSC) or the Card Verification Value (CVV).

You will know when we gather your data through the Apollo website, as you will provide your data on one of the Site\'s web pages and perform an action that will authorize it to be sent to us.

We will keep record of your purchases, any marketing-, sales- and support-related communication and replies, general Service usage statistics in order to provide you with the high level service and support services.

Data We Collect Automatically

Studio 404 may collect information through our Site.The data we gather from your device: it\'s type, IP address, the browser you are using, OS (operating system), as well as the referral site from which you entered the Apollo website. We may also monitor your online behavior, including the time of your visit, your online activity at the website including the URL clickstream through the Apollo website, the pages you visited, the time you spent viewing them, and the frequency of your visits. We gather this data automatically through the commonly used data-gathering technologies, like cookies and web beacons in order to understand how Customers and website visitors browse the Site and use the Service. This data helps us manage the Site and Service, analyze general online behavior and usage trends, and provide targeted advertisements. We also collect demographic information about our Service user and Site visitor base that helps us tailor both the Site\'s content and the Service functionality in order to meet your expectations and requirements.

When you browse the Site or use the Service, we collect Personal and Navigational Information along with the unique User IDs. In addition, we aggregate extra data that refers to the user flow, such as the start and the end of a web session, page views, purchase and checkout. We may associate this data with the information we store within the analytics software to Personal Information that you submitted to us. We do this to enhance our Service and Site content and UX, as well as use this data to improve the Service functionality, our marketing communication and analytics.

Types of Information

Personal Information

Under \'Personal Information\' we understand any data that you of your own free will provide us with, such as your first and last name, phone number, your email address, company name, your posting and billing address, as well as any other information that refers to you or your workplace (business). We also collect Client ID that is assigned to your browser, and User ID that is associated with the use of the Service and your personal account. Personal Information also refers to other information that is available on the internet, such as from Facebook, LinkedIn, Twitter and Google, and includes any other publicly available data that you previously agreed to share and that is available from other service providers.

Navigational Information

\'Navigational Information\' refers to your computer and your visits to the Site and Service such as your IP address, geographical location, browser type, referral source, length of visit and pages viewed.

Sensitive Information

Studio 404 does not intentionally collect, and the Site visitors and Service users should not provide any information about your medical or health condition, race and ethnic origin, political opinions, religious and philosophical beliefs, as well as bank account information, TAX and passport numbers, driver\'s license or other similar personal identifiers.

When you subscribe to the Apollo Service, Studio 404 collects the bank card numbers and billing information. However, Studio 404 does not process it, but passes it over to Braintree, a division of PayPal, the Payment Card Industry Data Security Standard compliant service provider, for further processing. Except for the bank card number and billing data that are required to collect payment, we do not gather Sensitive Information from you.

Content submitted by Third Parties

This Privacy Policy does not apply to data or personal information that may be submitted to, or collected by, third-party users in order to provide desired output from our services to support their businesses. We will process that kind of data or information solely to provide desired output of our services. You should independently evaluate the privacy policies of such third-party users before submitting data or personal information to them.

Use of the Information We Collect

Compliance with this Privacy Policy

Studio 404 uses the data it collects only in compliance and according to this Privacy Policy. Therefore, both the website visitors and the Service users should read carefully this Privacy Policy and other agreements published on the Site or as part of the Service before proceeding with browsing the site or using the Service.

How We Use Personal Information We Collect

We use Personal Information we collect from our Service customers and Site visitors to:

  • Enhance your user experience while browsing the Site and applying the Service for your projects
  • Manage the Site\'s content and customize it according to the user preferences
  • Manage the Site\'s and Service\'s security and system administration
  • Create accounts and provide information to a PCI-compliant service provider for payment processing
  • Respond to customer support and other Site- or Service related requests
  • Communicate with the Service users, inform them about important product- and company-related updates
  • Contact the carefully-selected Service users to inform about other Studio 404 products and services that we think may be of interest to them
  • Distribute other personalized marketing information
  • Hold surveys, send out questionnaires that help us understand our customer requirements and expectations from the Service, Site, support or any other services that we provide
  • Put together and analyze the statistic data of the Site and Service usage
  • Conduct an investigation of unauthorized access and use of the Site or Service, fraud, breach and other illegitimate actions

Use of Bank Card Information

The bank card details you provide when registering for a paid Apollo Service plan are neither stored nor processed by Studio 404, but are passed over to Braintree, a division of PayPal, the Payment Card Industry Data Security Standard compliant service provider, for processing. This third party stores your data in order to charge you on a monthly basis for the services. The billing process will continue until you request us to delete your account, or when you remove your bank card details from your Apollo account.

Service Providers

Studio 404 may employ other organizations and persons ("Agents) to perform tasks or provide services to website visitors or Service users and may need to share your Personal or Navigational Information with them to provide data, products and services to you. These tasks and services may include marketing and support activities, analyzing different types of data, providing advisory and legal services. In all the cases when Studio 404 shares your information with such Agents, we will request for the agent to accept and strictly observe our Privacy Policy.

Personal Information Security

Studio 404 applies different security technologies, guidelines and procedures to ensure complete security, as well as full confidentiality of the Personal Information you provide. We also take measures to avoid unauthorized access to personal data and electronic communication systems. Your Personal Information is securely stored on servers and protected from unauthorized usage, leak and exposure. The transfer of any sensitive data, like bank card details, to an authorized third party happens through the use of encryption (such as the Secure Socket Layer protocol and the Transport Layer Security) which guarantees complete safety and security of your data.

For any questions that relate to the security of your Personal Information, please email us at support@getapollo.io

Social Media Features

The Site may incorporates some social media features and widgets. It may allows to \'Share\' - for Facebook, \'Tweet\' - for Twitter and \'Share\' - for Google+ content on certain Site\'s pages. These social media features (buttons) may gather some website visitor-related (IP address, page visits) information. The actions connected to the social media features and widgets are covered by the policy of the company which enables them.

Links and Third-Party Sites

The Apollo Site may includes links to third-party websites. These websites may offer certain services to end-users. Studio 404 does not take any responsibility for their content, services, administrators, practices and policies, and does not endorse them. Studio 404 also does not bear any responsibility for the privacy of information that you submit on these resources, since this Privacy Policy does not apply to them. We recommend you to familiarize with the Privacy Policy and other legal documents before submitting or sharing any personal information with them.

Third-Party Services

The Site does not include any third-party systems.

Data Retention

Studio 404 will retain your Personal Information for the period required to fulfil the obligations it took as a Service provider and Site owner, or unless a longer period of time is required by law for tax, legal or other regulatory reasons. Studio 404 will delete all Personal Information at an earliest date per your request.

Studio 404 temporarily stores the email addresses and content that the Service users create, send and forward as part of their routine. We take the appropriate measures in order to ensure the high level of a Service storage contents security.

When a Service user clears their Apollo account, data managed by acconut is completely removed from the system. We do not store any data information in logs.

Сompelled Disclosure

Studio 404 reserves the right to disclose personal data to public authorities in accordance with a legal liability to perform their duties, such as customs and tax authorities, financial investigation units, judicial administration and other parties if the EU or the Studio 404\'s representative member state law allows to exercise such disclosure in the public interest, including protection of your and other people\'s safety.

Data Subject Rights

Website Visitor and Service User Rights

Our Site visitors and Service users have the following rights:

  • To review the Personal Information that you provided to us
  • To remove consent from being contacted by email, phone and other means of communication
  • To request for all Personal Data that was received from you to be deleted from all our records
  • To request that we update, correct or remove any omissions in your Personal Information that we store
  • To opt out from all kinds of direct marketing and other communication

In order to exercise any of these rights, please email us at support@getapollo.io. We will provide response to your request as soon as possible, informing you about the steps we have taken to ensure that your rights are exercised.

Opting Out from Our Communication

You may opt out from our marketing communications by pressing the \'unsubscribe\' link, which is located at the bottom of our email, or sending your unsubscribe request at support@getapollo.io.

You cannot unsubscribe from our transactional emailing (which also includes Welcome, Forgot password, Confirmation, Billing plan-related emails, invoicing, as well as Critical Product updates), and other information which refers to your Apollo account.

Children\'s Information

Our Site and Service are not intended for children\'s use. We do not knowingly accumulate any data from children under the age of 18. If you think that we might have gathered some information from children under the age of 18, please let us know at support@getapollo.io and we will delete this data from our databases and other applicable resources, if any.


Studio 404 uses a range of third-party sub-processors that are authorized to process the Service user and customer data, and help us deliver the Service functionality, as well as the accompanying support services in full.

Entity Name Location
Digitalocean Europe
Google Inc. United States
Braintree United States

General Clauses

Changes to the Privacy Policy

We reserve the right to review and make amendments to this Policy. When the changes are made, we will publish the new version of the Privacy Policy on our Site and update the \'effective\' date, which is indicated in the bottom left corner of this Policy, to the day when the latest amendments were published on the Site.

Contact us

For any additional questions or inquiries about the Privacy Policy, please send an email at support@getapollo.io

Last revision: September 24, 2018