1. About these Terms

These Terms of Service ("Terms") govern your use of Apollo, the invoicing service available through the Apollo web app, the Apollo mobile apps and the Apollo API (together, the "Service"), and of the getapollo.io website.

The Service is provided by Space Invoices Inc., a Delaware corporation, with its address at 8 The Green, Suite B, Dover, Delaware 19901, United States ("Apollo", "we", "us" or "our"). Space Invoices Inc. owns the intellectual property in the Apollo platform.

"You" means the business or other organisation that creates an Apollo account. If you accept these Terms on behalf of a company or other organisation, you confirm that you are authorised to bind it.

You accept these Terms when you create an account, start a free trial, subscribe to a plan or otherwise use the Service. If you do not agree with them, do not use the Service. Our Privacy Policy explains how we handle personal data, and our Data Processing Agreement applies where we process personal data on your behalf (see section 11). If you have signed an order form or another written agreement with us, it takes precedence over these Terms where the two conflict.

2. A service for businesses

The Service is designed for businesses: companies, sole proprietors, freelancers and other organisations that issue documents in the course of their business or profession. By using the Service, you confirm that you use it for those purposes and not as a consumer. You must be at least 18 years old and able to enter into binding contracts.

If mandatory consumer protection law nevertheless applies to you, nothing in these Terms limits the rights that law gives you.

3. The Service

Apollo is software for issuing and managing business documents. Depending on your plan and market, the Service includes:

creating invoices, quotes, proforma and advance invoices, credit notes, delivery notes and other documents, and sending them by email;
electronic invoices, for example in UBL format through the Peppol network, or through a certified e-invoicing platform where a country requires one;
connections to tax authorities for fiscalisation or verification of invoices where supported, for example the Financial Administration of the Republic of Slovenia (FURS) or the Croatian Tax Administration;
payment tracking, reminders, recurring invoices, reports and accounting exports;
scanning of supplier invoices and receipts, and travel orders, where available;
integrations with online stores and other services, the Apollo mobile apps, and an API with webhooks.

The features available to you depend on your plan, your market and your account settings, as described on our website and in the app. We develop the Service continuously and may add, change or remove features. If we remove a feature that is a material part of a paid plan you are subscribed to, we will tell you in advance where reasonably possible, and you may cancel the affected subscription as described in section 9.

You need your own internet access and compatible devices to use the Service. You may access the Service only through the interfaces we provide, including our documented API.

4. Your account

You must give us accurate and complete information when you register and keep it up to date. You can sign in with the methods we offer, such as email, passkeys, or a Google or Apple account.

Keep your sign-in details and API keys confidential, and do not publish API keys or embed them in public client-side code. You are responsible for everything that happens under your account, including actions of the users you invite and of the applications and integrations you connect. You decide who in your organisation has access and with which role. If you suspect unauthorised use of your account or any other security incident, tell us immediately at support@getapollo.io.

The sandbox environment is for testing only. Documents created in the sandbox have no legal or fiscal effect and must not be used for real transactions.

5. Free trial

You can try the Service free of charge for 14 days, with access to all features, without giving us payment details. The trial does not turn into a paid subscription automatically. To continue using the Service after the trial, choose a paid plan; if you do not, we may restrict access to the Service.

Documents you issue during the trial are real documents. If you enable fiscalisation or e-invoicing during the trial, they may be reported to a tax authority or delivered to recipients in the same way as on a paid plan. To prevent abuse, we may set reasonable limits during the trial, for example on sending emails, and we may refuse or end a trial that is being misused.

6. Plans, add-ons and usage

Our paid plans, what each plan includes (for example the number of invoices per month, users, connected stores, included scanned pages or e-invoice sends) and the prices of add-ons and additional usage are described on our pricing page and in the app. The description that applies when you subscribe or renew forms part of your agreement with us.

Some items are charged by usage, for example additional connected stores, invoices above your plan's allowance, additional scanned pages or additional Peppol or e-invoice sends. Where the app requires a billing administrator to approve a usage charge first, we charge it only after that approval.

You can change your plan in the app. An upgrade applies as soon as it is confirmed, and any credit for the unused part of your current plan is shown before you confirm. A downgrade applies from the next billing period unless the app states otherwise.

7. Prices, taxes and payment

Subscriptions are paid in advance for the billing period you choose, monthly or annually. The annual price and any discount for annual billing are shown on the pricing page. Usage charges are billed as shown in the app.

Prices are shown net in USD. Applicable sales tax and any other applicable taxes are added based on your billing details. You are responsible for giving us correct billing details.

For US subscriptions, Apollo accepts credit cards and debit cards as the payment method. Card payments are processed by Stripe; we do not store your full card details. US subscription prices and charges are in USD.

If you save a payment method, you authorise us to charge it for renewals and usage charges until you cancel. We issue an invoice for every payment. If you install Apollo through the Shopify App Store, the Shopify billing terms at the end of these Terms apply.

Amounts already paid are not refundable, including for a partly used billing period, unless these Terms or mandatory law provide otherwise.

8. Price changes

We may change the prices of plans, add-ons and usage. For an existing subscription, we will tell you by email at least 30 days before a new price applies to you. The new price applies from your first renewal after that notice period; for an annual subscription, this is the next annual renewal. A price change never affects a billing period you have already paid for. If you do not agree with the new price, you can cancel your subscription before it applies.

9. Renewal and cancellation

Subscriptions renew automatically for the same billing period until you cancel. You can cancel at any time in the app or by writing to support@getapollo.io. Cancellation takes effect at the end of the billing period you have paid for, and you keep access to your plan until then.

Cancelling a subscription does not close your account or delete your data. Section 20 explains what happens when your account is closed.

10. Late payment and suspension

If a payment fails or an invoice is overdue, we may retry the payment and restrict access to paid features or suspend your account until the amount is paid. Amounts due remain payable, and we may charge statutory default interest and reasonable collection costs where the law allows.

We may also suspend access to the Service, in whole or in part, with immediate effect where this is reasonably necessary to deal with a security threat, suspected fraud or abuse (including the sending of spam or fraudulent documents), a breach of section 14, or a legal requirement. We will tell you the reason where the law allows and restore access once the issue has been resolved.

On free and trial accounts, outgoing document emails are screened automatically for abuse, and sending may be paused while an account is reviewed. You can ask us to have such a decision reviewed by a person.

11. Your data

The documents, contacts, products, files and other content you enter into or generate with the Service ("Customer Data") belong to you. You allow us to host, copy, process, transmit and display Customer Data only as needed to provide, secure and support the Service, to follow your instructions, and to comply with the law.

When Customer Data contains personal data, for example about your customers, suppliers or employees, you are the controller of that data and we process it on your behalf as a processor. Our Data Processing Agreement, published at spaceinvoices.com/dpa, forms part of these Terms and applies to that processing. The current list of sub-processors is published at spaceinvoices.com/sub-processors. You are responsible for having a lawful basis for the personal data you enter and share through the Service, for example when you send documents or connect integrations.

You can export your documents and data from the app at any time. We back up the Service regularly, but you remain responsible for keeping the records your law requires you to keep.

We may use anonymised and aggregated information about how the Service is used, which does not identify you, your users or your customers, to operate and improve the Service. We may disclose Customer Data where the law requires it; where the law allows, we will tell you about the request first.

12. Your responsibility for documents, taxes and fiscal data

Apollo is a tool. We do not provide legal, tax or accounting advice. You are responsible for:

the content and correctness of your documents, including customer details, tax rates, VAT treatment and exemptions, numbering, dates and amounts;
the settings you choose, such as tax registration, business premises and devices, digital certificates and e-invoicing enrolment;
checking that your documents, e-invoices, travel orders and reports meet the requirements that apply to your business;
keeping your records for as long as your law requires.

Default values, suggestions and automatic calculations, such as tax rates, VAT number checks, sales-tax estimates, data recognised from scanned documents and travel allowance calculations, are there to help you, and you must review them. Once an invoice has been fiscalised or an e-invoice delivered, it may not be possible to change or delete it, and corrections must follow the applicable rules, for example by issuing a credit note. If you upload a digital certificate, you authorise us to use it to sign and submit documents on your behalf.

We take reasonable care to keep compliance features up to date as rules change, but we cannot guarantee that every document will meet every requirement in every country. If you are unsure, consult a qualified adviser.

13. Third-party services

The Service connects to services operated by others, including tax authority systems, e-invoicing networks and platforms (such as Peppol access points and certified e-invoicing platforms), the EU VIES service, payment and e-commerce platforms (such as Stripe, PayPal, Shopify, WooCommerce and SumUp), sign-in providers, app stores and AI assistants you choose to connect. These services are provided under their own terms, and we are not responsible for their availability, their acts or omissions, or changes they make that affect an integration. When you connect such a service, you instruct us to exchange data with it. If a third party changes or withdraws its service, we may change or discontinue the related integration.

If you download an Apollo mobile app from an app store, the terms of that app store also apply to the download.

14. Acceptable use

You must not:

use the Service for unlawful purposes, or to create fraudulent, fictitious or misleading documents;
send spam or other unsolicited messages through the Service, or send documents to recipients without a legitimate business reason;
upload content that is unlawful, infringes the rights of others or contains malware;
try to gain unauthorised access to the Service, other accounts or our systems, or test their vulnerability without our written permission;
interfere with or overload the Service, or circumvent usage limits, rate limits, plan restrictions or security controls;
copy, modify, reverse engineer or decompile the Service, except where mandatory law allows it;
access the Service by automated means other than our API;
resell or sublicense the Service, or make it available to anyone other than the users you authorise in your organisation, unless we agree otherwise in writing;
impersonate any person or misrepresent your relationship with any person or organisation.

We may remove content that breaches this section and take the measures described in section 10.

15. Availability, support and service messages

We take reasonable care to keep the Service available and secure and try to schedule maintenance at times that cause the least disruption. We do not guarantee that the Service will be uninterrupted or error-free. The Service also depends on the internet and on third-party systems, such as those of tax authorities, which are outside our control. We publish the current status of the Service on our status page.

Support is available by email at support@getapollo.io. Some plans include priority support, as described on the pricing page.

While you have an account, we send you messages about your account, security, billing and changes to the Service or these Terms. These messages are part of the Service, and you cannot opt out of them.

16. Intellectual property

The Service, including its software, design and documentation and the Apollo name and logo, is owned by Space Invoices Inc. or its licensors.

During your trial or subscription, we grant you a non-exclusive, non-transferable right, without the right to sublicense, to use the Service for the internal purposes of your business in accordance with these Terms. No other rights are transferred to you. You must not remove copyright, trademark or other proprietary notices from the Service. If you send us ideas or feedback, we may use them freely and without any obligation to you.

17. Warranties

We provide the Service with reasonable skill and care. Apart from that, and to the extent permitted by law, the Service is provided "as is" and "as available", and we give no other express or implied warranties, including warranties of merchantability, fitness for a particular purpose or non-infringement, or that the Service will meet all of your requirements. The Service is not designed for use in hazardous environments that require fail-safe operation.

18. Limitation of liability

To the extent permitted by law:

we are not liable for indirect or consequential loss, loss of profit, revenue or business, business interruption, or loss of data that you could have avoided by exporting or backing up your data;
we are not liable for fines, penalties or additional taxes imposed on you as a result of data you entered or settings you chose, or for the acts or omissions of the third-party services described in section 13;
our total liability for all claims arising out of or in connection with these Terms or the Service is limited to the amount you paid us for the Service in the twelve (12) months before the event giving rise to the claim.

Nothing in these Terms limits or excludes liability for damage caused intentionally or through gross negligence, for death or personal injury, or any other liability that cannot be limited or excluded under applicable law.

19. Indemnity

You will indemnify us, our affiliated company and our and their employees and agents against third-party claims, including claims by authorities, and the related losses and reasonable costs, to the extent they arise from your Customer Data, your documents, your breach of these Terms or your breach of the law.

20. Term, termination and your data after termination

These Terms apply from the moment you create an account until your account is closed. You can close your account at any time in the app or by writing to support@getapollo.io. Section 9 applies to paid subscriptions.

We may terminate these Terms and close your account:

if you materially breach these Terms and do not remedy the breach within 14 days of our notice;
with immediate effect in the case of a serious breach, such as fraud, abuse, unlawful use of the Service or repeated non-payment;
for any other reason, with at least 30 days' notice, in which case we refund fees you have paid in advance for the period after termination.

When your account is closed, your access to the Service ends. You can still export your data for 30 days. After that period, we delete Customer Data within 90 days, except documents and records we must keep by law, such as fiscalised invoices, their audit trail and our own billing records, which we keep for the statutory retention period and then delete. Backups are overwritten on their normal rotation. Provisions that by their nature should continue to apply after termination, including those on payment, data, liability and governing law, continue to apply.

21. Changes to these Terms

We may update these Terms. We will tell you about material changes by email or in the app at least 30 days before they take effect. Changes required by law, or that concern only new features, may take effect sooner. If you do not agree with a change, you can cancel your subscription or close your account before the change takes effect. If you continue to use the Service after the effective date, the updated Terms apply. The current version, with its date, is always published on our website.

22. Governing law and disputes

If you have a complaint, please contact us first at support@getapollo.io so that we can try to resolve it amicably.

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law rules. The state and federal courts located in Delaware have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or the Service, except where applicable law requires otherwise. This does not affect any mandatory rights described in section 2.

23. Language

These Terms are prepared in English. Translations are provided for convenience only. If a translation differs from the English version, the English version prevails, unless mandatory law provides otherwise.

24. General provisions

Entire agreement. These Terms, together with the documents they refer to, are the entire agreement between you and us about the Service.
Severability. If a provision is found invalid or unenforceable, it is replaced by a valid provision that comes as close as possible to its purpose, and the rest of these Terms remain in effect.
No waiver. If we do not enforce a right, we do not waive it.
Assignment. You may not transfer your rights or obligations under these Terms without our written consent. We may transfer them to our affiliated company or to a successor of our business after notifying you.
Subcontractors. We may use our affiliated company and service providers to provide the Service, and we remain responsible for their performance under these Terms.
Force majeure. Neither party is liable for a delay or failure caused by events beyond its reasonable control, such as natural disasters, epidemics, war, acts of authorities or large-scale failures of the internet or of infrastructure providers.
No agency. These Terms do not create a partnership, joint venture, agency or employment relationship.
Notices. We send notices to the email address of your account owner or display them in the app. You can send notices to us by email or post to the contact details below.

25. Contact

Space Invoices Inc.
8 The Green, Suite B, Dover, Delaware 19901, United States
Email: support@getapollo.io

Last updated: 25 September 2026

Shopify App Store billing

For installations made through the Shopify App Store, subscription and usage charges are created and managed through the Shopify Billing API and are subject to Shopify's applicable billing process. Existing direct or custom Apollo subscriptions may continue to use the payment processors and billing methods described elsewhere in these Terms. Connecting through Shopify does not create duplicate billing; an existing paid subscription must be migrated before Shopify billing is activated.