Invoice not fiscally verified: what to check?

1. 1

   Find the unverified invoices#

   In the Invoices list, an invoice that FURS didn't verify has a red warning icon next to its number. Click it to see FURS fiscalization failed, the error text and an Open to retry link. If you select several such invoices, a Retry Fiscalization button appears in the action bar and retries them all at once.
2. 2

   Read the status on the invoice#

   On the invoice page, the Fiscalization section shows a status badge. Fiscalized means FURS verified the invoice. Pending means FURS didn't answer within a few seconds and Apollo keeps going in the background. Failed also shows the error message. Skipped, with Skipped by user, means fiscal verification was turned off when the invoice was issued, and Not fiscalized means the invoice has no fiscal verification data. Until the invoice is verified, its PDF has no ZOI, EOR or QR code.
3. 3

   Know what Apollo does automatically#

   Apollo sends a failed invoice to FURS again up to five times: first about 5 minutes after the failed attempt, then 15 minutes, 1 hour, 4 hours and 24 hours after the previous attempt. It also resends an invoice that has been pending for more than 5 minutes. If every attempt fails, the invoice stays Failed. Automatic retries cover invoices only — retry credit notes and advance invoices by hand.

4. 4

   Retry fiscal verification by hand#

   On the invoice page, click Retry fiscalization; you don't have to wait for a manual retry. For a Skipped invoice, click Fiscalize — the Fiscalize document dialog asks for the business premise, electronic device and operator, and Apollo then submits the invoice to FURS subsequently. If FURS is unavailable at the moment (the message "FURS service is temporarily unavailable" or "FURS did not respond in time"), wait and try again later.

5. 5

   Check the digital certificate#

   In the sidebar, click Settings, choose FURS under Compliance and open the Certificate tab. The Certificate Status is Valid, Expiring Soon (30 days or less), Expired or Missing, with the expiry date next to it. Apollo doesn't stop you issuing an invoice with an expired certificate, but FURS won't verify it. Upload a new certificate with Change Certificate; Apollo refuses a certificate if the password is wrong or if its tax number doesn't match your company's. When the certificate has 30 days or less left, Apollo emails a reminder to your company email address.
6. 6

   Check the business premise, device and operator#

   Apollo won't issue an invoice if the chosen business premise or electronic device isn't active or the premise is closed, or if the invoice date isn't today. If FURS says the premise isn't registered, check it in the Business Premises tab. Cash, card and other immediate payments also need the Operator Tax Number and Operator Label under Your Operator Settings; if they're missing, Apollo opens the FURS Operator Settings Required dialog when you issue the invoice, where you fill them in and click Save & Retry.
7. 7

   Know when to contact support#

   If an invoice stays Failed after you've checked the certificate, business premise, device and operator, and a manual retry doesn't work, contact Apollo support. Send the invoice number and the exact error text from the Fiscalization section — a message starting with "FURS returned an error" contains FURS's own reply and helps find the cause fastest.